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Legal · Andora Innovations Limited

Cookie Policy.

Which cookies and similar technologies run on our website, who provides them, and how you can control them.

Last updated: 27 September 2026

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On this page

  1. Introduction
  2. What cookies and similar technologies are
  3. Our approach to consent
  4. Technologies used on the Website
  5. Other third-party content
  6. How to manage or withdraw consent
  7. Your rights
  8. Changes to this policy
  9. Contact us

Introduction

This Cookie Policy explains how Andora Innovations Limited (“Andora”, “we”, “us”) and the third parties we work with use cookies and similar technologies on andorainnovationslimited.com (the “Website”). It also explains the choices you have.

Where cookies or similar technologies collect personal data, we process it in accordance with the Data Protection Act, 2019 and our Privacy Policy, which forms part of this policy.

What cookies and similar technologies are

Cookies are small text files that a website places in your browser. Similar technologies, such as browser local storage, work in much the same way. They allow a website or service to remember information across pages or visits.

  • First-party technologies are set by the Website itself. Third-party technologies are set by another organisation whose service runs on the Website.
  • Session technologies are deleted when you close your browser. Persistent technologies remain until they expire or you delete them.

Our approach to consent

We use only two categories of technology:

  • Strictly necessary: needed to provide the Website and to remember your cookie choice. These do not require consent. Section 32(1) of the Act requires us to be able to demonstrate your consent, and recording your choice is how we do that.
  • Functional (live chat): used only with your consent, which you give by selecting “Accept” in our cookie banner or by clicking a Chat button.

We do not use analytics, performance, advertising, retargeting or social-media tracking cookies, and we do not build profiles of visitors. If you select “Reject”, no chat technology is loaded and the rest of the Website works normally.

Technologies used on the Website

Name / providerCategoryPurposeType and duration
andora-cookie-consent
Andora (first party)
Strictly necessaryRecords whether you accepted or rejected chat cookies, and when, so we do not ask on every page.Local storage; persistent. We ask again after 12 months, or sooner if this policy changes materially.
Tidio chat identifiers
Tidio (third party)
Functional, consent-basedRuns the live chat and the Lyro AI assistant. Identifies your chat session so a conversation continues as you move between pages and on return visits.Cookies and local storage; persistent. Names and durations are set by Tidio and may change. See Tidio’s privacy policy.

When the chat is active, Tidio also receives your IP address, device and browser details, an approximate location, and the pages you view. It processes this data on our behalf, as described in our Privacy Policy.

Other third-party content

The following services do not set cookies through the Website, but may receive technical data from your browser:

ServiceWhenWhat it receives
Google Fonts (Google LLC)On every page load, to display the Website’s typefacesYour IP address and browser details. No cookies are set. See Google’s privacy policy.
WhatsApp (Meta)Only when you click a WhatsApp link or buttonNothing before you click. After that, WhatsApp’s privacy policy applies.
Linked client websitesOnly when you open a portfolio linkThose websites are operated by their owners under their own cookie and privacy policies.

How to manage or withdraw consent

  • On the Website: select “Cookie settings” in the footer of any page, or use the button at the top of this policy, to accept or reject chat cookies at any time. If you withdraw consent, we delete the chat data stored in your browser and the chat is no longer loaded.
  • In your browser: you can block or delete cookies and site data in your browser settings. Most browsers let you block third-party cookies only. See your browser’s help pages for instructions.

Withdrawing consent does not affect the lawfulness of processing before withdrawal. Chat conversations already sent to us are handled as described in our Privacy Policy. To have them deleted, email us. If you reject chat cookies, you can still reach us by email, telephone or WhatsApp.

Your rights

Where cookies or similar technologies involve personal data, you have the rights set out in section 26 of the Data Protection Act, 2019, as described in our Privacy Policy. You may also complain to the Office of the Data Protection Commissioner at www.odpc.go.ke.

Changes to this policy

We will update this policy if we change the technologies used on the Website. We will never introduce analytics, advertising or other non-essential technologies without first updating this policy and asking for your consent. The “Last updated” date at the top shows when this policy was last revised.

Contact us

  • CompanyAndora Innovations Limited
  • Emailinfo@andorainnovationslimited.com
  • Phone+254 710 337 605
  • LocationNairobi, Kenya
Andora InnovationsLimited · Nairobi

Secure, scalable and practical technology for organisations across Kenya — software, infrastructure, security, cloud and data under one roof.

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